Summary

Our approach to conflict resolution will be based on the Thomas -Kilmann Conflict Mode Instrument (TKI).  The TKI approach allows you to discover whether you might be overusing or underusing one or more of five conflict-handling modes (collaborating, competing, compromising, accommodating, and avoiding), so you can improve how you manage conflict in the future.  Because no two individuals have exactly the same needs and concerns, conflict is a natural part of our interactions with others—whether in our personal life or in our organizational life.  Conflict resolution skills for leaders is of paramount importance.  A lot of what leaders do is “putting out fires.”  Many of these “fires” are between humans whether they are a part of our organization, a customer, or a vendor. 

Lead Facilitator: Marcus Brooks 

4-5:30pm Workshop